The Gist Beat and transformation validated. Sprinklr’s Q4 beat and $857M full-year result cap a deliberate transformation — lower churn, higher margins, and a customer base that’s renewing at its best rate in over a year. AI-native at scale. The company’s platform now processes 180 billion customer conversations annually, powering contact center, social care, VoC,…
Quick Decision Framework Who This Is For: Mid-market and enterprise ecommerce operators running loyalty programs on Shopify, Magento, Salesforce Commerce Cloud, or custom stacks who need more flexibility, data ownership, or gamification depth than their current tool provides Skip If: You are launching your first loyalty program with fewer than 1,000 monthly orders and have…
Anthropic report identifies programmers, customer service roles most exposed. Study assesses AI capability across workplace tasks and occupations. Researchers find limited evidence AI has reduced overall employment. White-collar information and communication roles show highest exposure. The most vulnerable to AI are programmers, Customer Service Jobs Anthropic. Anthropic, an artificial intelligence company, has listed a list…
The Gist Perception gap widens. Most brands see CX improving, few consumers agree. AI adoption rises. AI delivers returns but human support remains essential. CX teams impacted. Leaders must act on insights to drive real loyalty. A stark disconnect between brand confidence and consumer reality defines the current state of customer experience. Medallia released its…
With the insurance companies coping with increased claim frequency, comprehensive operations, and changing customer demands, automation has been placed at the heart of enhancing efficiency. Keerthi Amistapuram, a technology expert in the field of enterprise insurance tools and AI-driven systems, has discussed the way in which generative artificial intelligence can facilitate the claims documentation process…
Company Logo The digital marketing market is thriving across segments like online interactive channels and sectors such as media and entertainment, leveraging digital growth through SEO and social networking. Opportunities abound in cloud deployment, large enterprises, North American dominance, and rapid Asia growth, driven by technological advancements and AI integration. Dublin, March 03, 2026 (GLOBE…
This post is sponsored by Embitel. For years, digital transformation was measured in speed, scale, and automation. Enterprises chased faster platforms, leaner processes, and greater efficiency. Much of that progress was necessary. But somewhere along the way, many digital experiences became efficient, yet impersonal, technically sound, but emotionally distant. Today, that balance is shifting. Customers expect…
What is AI in customer data analysis? It is the use of artificial intelligence to analyze large volumes of customer data, identify patterns, predict behavior, and help businesses make smarter decisions. How does AI improve customer insights? AI processes data much faster than manual methods. It detects trends, segments customers, predicts future actions, and delivers…
PHILADELPHIA, Feb. 19, 2026 /PRNewswire/ — Asendia USA, a leader in international e-commerce logistics, reflects on peak season 2025 and a year shaped by resilience, investment, and preparation for future growth. While 2025 proved more challenging than 2024, global e-commerce still grew by approximately 3.5 percent, and Asendia USA continued strengthening its network, technology, and…
The growth of the Customer Experience (CX) Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen brand loyalty and retention. Increasing adoption of AI-driven analytics, real-time customer insights, and omnichannel engagement platforms is accelerating market expansion. Organizations across retail, BFSI, healthcare, and telecom are investing in CX administration solutions to personalize interactions,…
