The Gist Connection gets a budget. Starbucks’ Back to Starbucks plan treats human connection as an operating system, funding $500 million in staffing, rebuilt scheduling and Smart Queue order sequencing to protect both warmth and speed inside its coffeehouses. The numbers follow the experience. North America comparable sales rose 8.1% in the third fiscal quarter,…
Company Logo Boost ROI through AI-powered automation, omnichannel engagement, advanced analytics, cloud infrastructure, tailored services and strategic partnerships. Dublin, Oct. 14, 2026 (GLOBE NEWSWIRE) — “Europe Customer Experience Business Process Outsourcing Market Size, Share & Industry Analysis Report by Service Type, Outsourcing Type, Support Channel, End-Use Industry, Country and Growth Forecast, 2025-2032” has been added…
As part of Retail Insider Reports, this Q3 2026 Marketing & Customer Experience Report analyzes Q3 2026 developments in Canadian retail marketing, media, and customer engagement. Drawing on Retail Insider coverage, industry research, company disclosures, and broader market signals, it identifies key dynamics shaping campaigns, loyalty, retail media, physical experiences, and measurement. These reports are…
Every enterprise we sit down with wants to talk about agentic AI as an efficiency story: automate marketing, automate commerce, automate service. That’s a fair conversation, but it’s the easier half of the story. The harder question, the one most leader are still working through, is what happens when your customer stops being a person…
Wasn’t marketing behaving like a teenager let loose in a data warehouse for the last decade? More data. More dashboards. More cookies. More clicks. More audiences. More algorithms. If a customer sneezed on Instagram, somebody somewhere built a dashboard to measure the sneeze. Then came AI, promising to tidy up the mess. There is, however,…
Mahindra Manulife Insurance has appointed Ruchika Malhan Varma as Chief Marketing & Customer Officer (CMCO). In her new role, Varma will oversee brand and marketing communications, corporate communications, digital and growth marketing, customer experience, digital experience, partnerships, DEI, sustainability, and AI enablement. Varma brings more than two decades of experience across financial services, media, entertainment, travel…
TORONTO, Sept. 10, 2026 /CNW/ — Manulife has appointed Sarah Chapman as Global Chief Marketing & Customer Experience Officer, effective January 1, 2027, reporting to Phil Witherington, President and Chief Executive Officer, and joining Manulife’s Executive Leadership Team. Chapman will lead Manulife’s Global Marketing organization, with responsibility for the company’s brand, marketing and enterprise customer…
Retailers have spent the last decade investing heavily in customer experience. They’ve optimized websites, refined mobile journeys, embraced personalization, and invested in CRM platforms to better understand their customers. Collectively, these efforts have transformed how people discover and buy products online. However, while businesses have become increasingly sophisticated at winning the sale, many still underestimate…
The region’s leading senior marketing, technology, and CX leaders will gather in Dubai on September 9-10 to discuss the biggest challenges and opportunities. Dubai, UAE , Sept. 02, 2026 (GLOBE NEWSWIRE) — The Middle East is entering a new phase of marketing transformation. Digital advertising spend across MENA reached $8.185 billion in 2025, growing 17.8%…
Executive Summary Physical spaces are becoming connected environments that integrate touchpoints into a seamless customer journey. This “Connected Customer Experience” turns locations into strategic assets that shape perceptions and strengthen relationships. Future competitive advantage depends on intelligently integrating technology to create memorable experiences and drive sustainable growth. For decades, organizations have invested heavily in making…
