KONE Egypt strengthens customer experience through digital innovation

KONE Egypt strengthens customer experience through digital innovation

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The introduction of myKONE makes project delivery more transparent, connected and effortless, reinforcing KONE’s customer-first approach. CAIRO, Aug. 2, 2026 /PRNewswire/ — As digital transformation reshapes the construction industry, the way customers experience projects is evolving. Transparency, easy access to project information and seamless collaboration are becoming essential elements of successful project delivery. At KONE,…

Customer Experience Management (CEM) Africa 2026 Welcomes Three Influential Global Speakers

Customer Experience Management (CEM) Africa 2026 Welcomes Three Influential Global Speakers

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CEM Africa, Africa’s leading customer experience conference, has announced three internationally respected speakers who will take to the stage at CEM Africa 2026, taking place from 18 – 20 August 2026 in Cape Town. Bringing together senior leaders from customer experience, marketing, digital transformation, retail, customer service and business strategy, CEM Africa continues to attract…

Boot Barn’s Omnichannel Strategy Fuels Digital Growth & Customer Reach

Boot Barn’s Omnichannel Strategy Fuels Digital Growth & Customer Reach

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Boot Barn Holdings, Inc.‘s BOOT omnichannel strategy remains a key growth driver in the fourth quarter of fiscal 2026, reflecting the company’s continued investments in digital capabilities, exclusive brands and customer engagement. While consolidated same-store sales increased 6.1%, e-commerce comparable sales surged 14.1%, led by double-digit growth on BootBarn.com. Management believes its integrated omnichannel model…

Unlocking Customer Loyalty Through Omnichannel Marketing Strategies, ETBrandEquity

Unlocking Customer Loyalty Through Omnichannel Marketing Strategies, ETBrandEquity

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Customer loyalty has fundamentally transformed. The traditional paradigm, which was predominantly reliant on transactional discounts and rudimentary point-scoring systems, is no longer sufficient to retain modern consumers. Today, the path to purchase is highly non-linear and spans a fragmented ecosystem of social networks, mobile applications, web platforms, direct email, and conversational commerce long before a…

Pega Says Customer Engagement Studio Speeds Campaign Delivery

Pega Says Customer Engagement Studio Speeds Campaign Delivery

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The Gist Unified agent workspace. Pega orchestrates AI and human agents in one governed environment. Accelerated campaign delivery. Marketers move from brief to live campaigns in minutes. Governance for marketers. Built-in compliance and risk controls support enterprise AI adoption. Pegasystems on today announced Pega Customer Engagement Studio at PegaWorld in Las Vegas. The agentic AI…

Iterable CMO Priya Gill Provides B2B Customer Engagement Insights: Demand Gen Report Q&A

Iterable CMO Priya Gill Provides B2B Customer Engagement Insights: Demand Gen Report Q&A

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Key Takeaways: Iterable’s Priya Gill says B2B customer engagement now depends on consistent, connected experiences that build trust over time, not just more campaigns or surface-level personalization. Gill argues AI should reduce operational complexity by handling repeatable tasks and helping teams act on signals in context, while humans stay focused on judgment, nuance, and experience…

AppsFlyer Introduces Web Performance Measurement, Advancing the Modern Marketing Cloud Across the Full Customer Journey

AppsFlyer Introduces Web Performance Measurement, Advancing the Modern Marketing Cloud Across the Full Customer Journey

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The latest addition to AppsFlyer’s Measurement Suite brings mobile-grade attribution and optimization signals to web SAN FRANCISCO, May 21, 2026–(BUSINESS WIRE)–AppsFlyer, the Modern Marketing Cloud, today launched Web Performance Measurement, extending the attribution standard that defined mobile performance marketing to web. The release gives marketers one independent source of truth across web and mobile, with…

Manulife Wealth & Asset Management Continues to Build Its AI Leadership and Impact with AI-Powered Tools Enabling Better Advisor and Customer Experiences

Manulife Wealth & Asset Management Continues to Build Its AI Leadership and Impact with AI-Powered Tools Enabling Better Advisor and Customer Experiences

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logo Applications support Manulife’s strategic priority of becoming an AI-powered organization Builds on rollout of AI tools across the organization, including recent introduction of AI Research Assistant Platform for firm’s public markets investment teams TORONTO and BOSTON, May 20, 2026 /PRNewswire/ — Manulife Wealth & Asset Management (Manulife WAM) today announced details of three AI-powered sales…

Netflix plans to shovel short-form generative AI slop at its customer base – report

Netflix plans to shovel short-form generative AI slop at its customer base – report

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It’s no secret that Netflix is fond of generative AI, having already used the tech in a few of its presentations. A new report from The Verge suggests that this will continue. But it’ll be shorter, animated, and, probably, vertical. INKubater is a new studio inside the streaming platform that will focus on… well, gen-AI…