Can India’s MSMEs Leverage AI Adoption for Sustainable Productivity Gains?
Indian micro, small and medium enterprises (MSMEs) are increasingly turning to artificial intelligence (AI), but translating experimentation into measurable productivity gains remains a challenge, industry experts said. A Confederation of Indian Industry (CII)–Indian School of Business (ISB) study found that 65.8% of surveyed MSMEs used AI tools, while only 21% used enterprise resource planning (ERP)…