How Ecommerce Brands Get Cited in Google AI Overviews And What Most Are Getting Wrong

How Ecommerce Brands Get Cited in Google AI Overviews And What Most Are Getting Wrong

If you rank on the first page, you probably assume you are covered when AI Overviews appear. That assumption is why a lot of ecommerce brands are losing ground right now. Ranking and being cited are two separate decisions made by two different systems. Google’s search algorithm puts pages on page one. Its AI summarization…

Emids CAIO On Why Healthcare Cannot Afford To Get This Wrong

Emids CAIO On Why Healthcare Cannot Afford To Get This Wrong

As AI adoption accelerates across healthcare, organisations are moving beyond basic digitisation toward using AI for clinical workflows, analytics, operational efficiency, and decision-making. However, challenges around fragmented data, legacy systems, regulation, and responsible AI adoption continue to slow large-scale transformation across the sector. Emids, a healthcare-focused technology and consulting company, works with payers, providers, and…

Unsanctioned AI and the Workplace: Who is Liable When Technology Goes Wrong?

Unsanctioned AI and the Workplace: Who is Liable When Technology Goes Wrong?

For many HR teams, the artificial intelligence (AI) revolution is happening at such a pace that it is outpacing the very policies designed to govern its safe and ethical use. From research tools and diagnostics to chatbots and decision-making systems, AI promises augmentation and support like no other. Yet, while there’s no denying the potential…

Do You Need a Chief Customer Officer? That’s the Wrong Question

Do You Need a Chief Customer Officer? That’s the Wrong Question

The Gist The CCO role shifts from advocacy to execution. Chief customer officers now own operational outcomes, not just customer sentiment, with accountability tied to revenue, retention and efficiency. Customer experience becomes an enterprise-wide system. AI, automation and unified data force CX into the core of business operations, requiring orchestration across marketing, product, service and…

Scientists Use AI to Create First-ever Functional Synthetic Life, Because What Could Go Wrong?

Scientists Use AI to Create First-ever Functional Synthetic Life, Because What Could Go Wrong?

AI-generated image. While the world was busy arguing over AI-generated art and essays, a team at the Arc Institute and Stanford University was training AI on a much more complex language: the code of life itself. In a breakthrough study published on the preprint server bioRxiv scientists revealed they have successfully used generative AI to…