Why most retail AI projects are failing – and what ready organisations do differently
NEWSLETTER INSIGHTS 21 January, 2026 | by Patrick Overall Interview with Jason Roos, CEO of Cirrus Retailers spent 2024 and 2025 buying AI tools. According to Jason Roos, CEO of contact centre platform Cirrus, they’ll spend 2026 working out why most of them didn’t work as expected. “The industry thought being ready meant switching the…