Omnichannel customer communication has become one of the defining priorities for organizations looking to improve customer experience, increase operational efficiency and unlock new revenue opportunities. Businesses understand that customers expect faster, more relevant and more connected interactions, and that relying on one or two legacy channels is no longer enough. Yet many are still struggling…
Harsh Jangid is Director at Coozmoo, an AI-powered digital marketing agency that helps SMBs accelerate growth and increase revenue. For most industries, zero-click search is a marketing headache. A user asks an AI assistant a question, gets a synthesized answer and never clicks through to a website. Traffic dips, attribution gets murky, marketing teams scramble…
Artificial intelligence has quickly become a major priority for large technology companies. As businesses invest billions into AI development and deployment, many are also looking for ways to encourage employees to use AI tools in their daily work. However, a recent controversy involving Amazon has highlighted the risks of measuring AI adoption through simple usage…
Organisers of GDC Festival of Gaming 2026 have released the second annual GDC Trends report, offering insights into emerging industry trends. This year’s event highlighted five key trends: adoption of generative AI, growth in co-development, increased dual monetisation in mobile gaming, challenges in securing funding and publishing partnerships, and evolving advocacy policies and accessibility concerns….
Yu Fang is Co-Founder & CTO at Sonatus, specializing in distributed systems and AI-enabled vehicle architectures. Modern products behave less like applications and more like ecosystems. A single customer experience spans embedded controllers, cloud services, mobile apps, supplier components and real-time data pipelines. As challenging as it can be to build these systems, the bigger…
At the end of every quarter, marketing leaders are asked some version of the same question: what actually drove growth? It should be easier to answer by now. Teams have more data than ever, better analytics, and increasingly sophisticated AI. And yet, most leaders still hesitate before responding, or fall back on directional answers they…
Wednesday 13 May 2026 5:00 am | Updated: Tuesday 12 May 2026 4:30 pm C-suites are increasingly worried about how AI models behave when deployed The biggest risk facing AI may be that it becomes too good at telling users what they want to hear. Anthony Goonetiulleke, chief tech officer at software firm Amdocs, told City…
Artificial intelligence has moved from experimentation to an everyday workplace tool in remarkably little time. Across the UK, organisations are introducing generative AI platforms to automate tasks, draft content and support decision making, with 61 per cent of organisations now permitting employees to use generative AI in work-related tasks. Despite this rapid rise in adoption,…
Amazon’s AI boom is creating a new kind of mess: A growing bloat of internal tools and duplicated data. Loading audio narration… Some teams are rapidly building their own AI-powered applications to automate workflows and organize information. But that creative explosion is also causing problems, such as software and data duplication, according to an internal…
Resolve AI has secured a $40 million Series A extension at a $1.5 billion valuation, led by DST Global and Salesforce Ventures. The funding comes at a moment when artificial intelligence has dramatically accelerated how software is built—but not how it is maintained once deployed. Alongside the raise, the company introduced Resolve AI Labs, a…
