Can Starbucks’ Bet on Baristas Rewrite the Customer Experience Playbook?
The Gist Connection gets a budget. Starbucks’ Back to Starbucks plan treats human connection as an operating system, funding $500 million in staffing, rebuilt scheduling and Smart Queue order sequencing to protect both warmth and speed inside its coffeehouses. The numbers follow the experience. North America comparable sales rose 8.1% in the third fiscal quarter,…