How Heathrow partnered with Salesforce to build a customer-service AI agent
Heathrow’s AI assistant handles traveler inquiries via WhatsApp, reducing the need for phone calls. Heathrow leveraged its longtime partnership with Salesforce to create the tool, called Hallie. Hallie is set to expand to the airport’s website and app later this year. Nearly 85 million travelers passed through Heathrow Airport in 2025. Amid the hustle and…
