When a Moment of Truth Becomes a Moment of Tragedy: Is Too Much Digital Transformation Destroying Customer Experience?

When a Moment of Truth Becomes a Moment of Tragedy: Is Too Much Digital Transformation Destroying Customer Experience?

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Digital transformation has become the default strategy. Companies invest heavily in apps, AI chatbots, self-service portals, data platforms, and automated workflows, promising faster, more personalized, and more convenient customer experiences. On paper, customers demand seamless digital interactions, and technology can scale what human teams cannot. In practice, aggressive digitization often degrades the experience rather than…

Winning the AI Moment in Sales: Jill Yahnite On Why Strategy and Mindset Matter More Than Tools

Winning the AI Moment in Sales: Jill Yahnite On Why Strategy and Mindset Matter More Than Tools

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Jill Yahnite Small and medium-sized businesses are operating in an environment defined by rapid technological acceleration and intensifying competitive pressure. As artificial intelligence reshapes how organizations operate and scale, many leaders are navigating a landscape where change is constant and strategic clarity is increasingly critical. Jill Yahnite, a fractional VP of Sales and AI Strategy…

AI is still waiting for its VisiCalc moment

AI is still waiting for its VisiCalc moment

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Summary created by Smart Answers AI In summary: PCWorld explores how AI still lacks a transformative “killer app” like VisiCalc was for early personal computers, despite recent advances like Anthropic’s Claude for Small Business. While new AI tools integrate with platforms like QuickBooks and PayPal for business tasks, public skepticism remains high due to reliability…

GovCon and AEC Professionals Gather for Unanet Champions 2026 to Learn, Connect and Grow in a Defining Moment for Project-Based Businesses

GovCon and AEC Professionals Gather for Unanet Champions 2026 to Learn, Connect and Grow in a Defining Moment for Project-Based Businesses

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Annual user conference unites Unanet community around agentic AI advancements, GrowthStudio general availability, GAUGE and Inspire Report previews, and market insights into changing industry dynamics DULLES, Va., April 20, 2026 /PRNewswire/ — This week Unanet, the leader in AI-first ERP and growth software for project-based businesses,…