The Gist Perception gap widens. Most brands see CX improving, few consumers agree. AI adoption rises. AI delivers returns but human support remains essential. CX teams impacted. Leaders must act on insights to drive real loyalty. A stark disconnect between brand confidence and consumer reality defines the current state of customer experience. Medallia released its…
ISTANBUL, Turkey — January 15, 2026 — Shaping the transformation of the textile industry, the ITM 2026 International Textile Machinery Exhibition is set to lead the sector into the future with a strong focus on sustainable production and digital technologies. From environmentally friendly machinery to smart manufacturing systems, from energy-efficient solutions to artificial intelligence–supported applications,…
HANOI: The 6th Asean Digital Ministers’ Meeting (ADGMIN) has approved the Hanoi Declaration on digital cooperation, reaffirming the bloc’s goals and principles as outlined in the 1967 Bangkok Declaration and the Asean Charter. The 6th ADGMIN and related meetings, themed “Asean Adaptive: From Connectivity to Connected Intelligence”, took place in Hanoi from Jan 12 to…
