The Gist What is the AI ROI paradox? Enterprise AI is delivering major internal productivity gains while customer-facing value and ROI remain stagnant at most organizations. Why doesn’t productivity reach customers? AI-powered customer service actually fails at nearly four times the rate of other AI use cases, and internal speed gains aren’t being redirected toward…
The Gist What’s the biggest mistake marketing teams make evaluating martech tools? Chasing feature lists like “AI-powered attribution” instead of mapping every tool back to a concrete outcome, such as faster campaign execution or reduced time-to-insight. Why does AI expose bad data hygiene instead of fixing it? AI tools inherit the flaws of siloed, delayed…
Paul Jones, Aston University Image: Redmind Studio – Unsplash We have built tools that save us hours in work. So why do so many people feel worse for using them? The answer has less to do with AI and more to do with what we have always believed work is supposed to cost us. Artificial…
Relying only on passwords now feels outdated in 2026, as passkeys, biometrics, and multi-factor authentication have become the new stand …
AI productivity trap: Why workers feel overloaded despite efficient tools Artificial intelligence tools are often used to reduce workload and increase efficiency. But, a new research study challenges this prevalent viewpoint. According to a study, published in the Harvard Business Review, instead of delivering productivity gains, AI tools open a Pandora’s box, claiming to intensify…
Speaking to Eurogamer, Grasshopper Manufacture co-founder and Romeo is a Dead Man director Goichi Suda (also known as Suda 51) has spoken more about his opinions of generative AI in game development, after previous statements indicating the technology wouldn’t be used in the upcoming action game. Eurogamer asked Suda on whether the Romeo is a…
By the time the term resumes this year, many students will notice their classroom routine has quietly changed. Instead of whole classes moving at one pace, more pupils will be following personalised learning paths created by generative AI systems that scaffold lessons, suggest practice questions and flag gaps in understanding. Teachers will still set the…
Welcome to Eye on AI, with AI reporter Sharon Goldman. In this edition…Why some workers feel a sense of loss while AI boosts productivity…Anthropic raising fresh $10 Billion at $350 billion valuation…Musk’s xAI closed $20 billion funding with Nvidia backing…Can AI do your job? See the results from hundreds of tests. For months, software developers…
