Artificial intelligence is no longer waiting politely outside the office door; it is already answering customer questions, cleaning up emails, digesting documents, drafting code, preparing lesson plans and reshaping who looks capable at work. The real story is not that machines are coming for every job tomorrow. It is that the workplace AI divide is hardening today, separating workers…
SAN FRANCISCO, May 8 — Generative artificial intelligence is being used by 17.8 per cent of the world’s working-age population, but the gap between wealthy and developing nations continues to widen, according to a report published Tuesday by Microsoft. In the first quarter of 2026, 27.5 per cent of people aged 15-64 in developed countries…
SAN FRANCISCO: Generative artificial intelligence is being used by 17.8 percent of the world’s working-age population, but the gap between wealthy and developing nations continues to widen, according to a report published Tuesday by Microsoft. In the first quarter of 2026, 27.5 percent of people aged 15-64 in developed countries used a generative AI tool,…
Credit: Pixabay/CC0 Public Domain The widespread adoption of artificial intelligence (AI)—particularly in “hidden” everyday applications—is creating a new and distinct form of digital inequality. This is the warning of communication researcher Professor Sai Wang and her colleagues at the Hong Kong Baptist University, who analyzed data on more than 10,000 Americans’ engagement with AI in…
The report finds growing disparities in AI usage. In India, the data points to a strong tilt towards technical and productivity-driven use cases. Recognize AI proficiency as a growing divide in labor …
Brands have never invested more in customer experience. Marketing tech stacks swell with AI tools, personalisation engines and omnichannel platforms. Boardrooms celebrate frictionless journeys and emotional connections. Dashboards glow green and, at face value, the metrics look good. Customers, on the other hand, are telling a very different story. The recent SAP Engagement…
The Microsoft AI Economy Institute released its AI Diffusion Report 2025 on January 8, 2026, tracking the use of generative AI tools worldwide. The study measures AI adoption as the share of consumers who used a generative AI product during the reported period. This metric is based on aggregated and anonymized Microsoft telemetry data, adjusted…
