65% of Contact Center Leaders Call Their AI Successful. Yet 43% of Projects Are Delayed or Stalled
New Laivly research finds board-level scrutiny is forcing CX teams to declare early success on AI projects that aren’t delivering WINNIPEG, Manitoba, June 29, 2026 /PRNewswire/ — Laivly today released new research revealing an AI paradox that will define the next phase of customer service. Sixty-five percent…
