Jeff Fettes is the founder and CEO of Laivly. Every week, I talk to contact center leaders asking the same question: Which AI use case should we deploy next? However, that question won’t lead them to the results they actually want. The brands pulling ahead in the new AI race view AI as a tool…
New Laivly research finds board-level scrutiny is forcing CX teams to declare early success on AI projects that aren’t delivering WINNIPEG, Manitoba, June 29, 2026 /PRNewswire/ — Laivly today released new research revealing an AI paradox that will define the next phase of customer service. Sixty-five percent…
The solution combines Google Cloud’s Gemini Enterprise for Customer Experience and Amdocs’ Cognitive Core with telco-specific intelligence to deliver an end-to-end, generative Agentic Telco Contact Center JERSEY CITY, NJ / ACCESS Newswire / February 27, 2026 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced a collaboration…
