Wednesday 13 May 2026 5:00 am | Updated: Tuesday 12 May 2026 4:30 pm C-suites are increasingly worried about how AI models behave when deployed The biggest risk facing AI may be that it becomes too good at telling users what they want to hear. Anthony Goonetiulleke, chief tech officer at software firm Amdocs, told City…
The Gist The CCO role shifts from advocacy to execution. Chief customer officers now own operational outcomes, not just customer sentiment, with accountability tied to revenue, retention and efficiency. Customer experience becomes an enterprise-wide system. AI, automation and unified data force CX into the core of business operations, requiring orchestration across marketing, product, service and…
The corner office at Walmart Inc. has long been one of the highest-paid gigs in retail — but the head honcho doesn’t always come out on top. And so it was last year, when outgoing chief executive officer Doug McMillon logged total compensation of $29.2 million. That included a $1.5 million salary, $4 million in…
The director of the National Cyber Security Centre (NCSC) will tell the Oireachtas Committee on Artificial Intelligence that the implications of AI for cybersecurity are “both vast and inherently unpredictable”. Richard Browne will address today’s committee hearing alongside representatives from the Defence Forces and the Department of Defence. In his opening address, Mr Browne will…
LONDON: HSBC has appointed David Rice as its first chief AI officer, the British bank said on Monday, as it seeks to cut costs and improve performance by increasing the use of generative AI technology across its businesses worldwide. HSBC CEO Georges Elhedery has highlighted AI as the key to the bank’s wider strategic goal…
HSBC has appointed David Rice as its first ever Chief AI Officer, the British bank said on Monday, as it seeks to cut costs by increasing the use of generative AI technology across its businesses …
The Gist The rise of the CXO often signals organizational failure. When experience needs a single executive owner, it usually means accountability has been fragmented across operations, technology and marketing. Customers don’t want relationships — they want reliability. Emotional engagement and brand storytelling can’t compensate for broken systems, inconsistent execution or preventable friction. Dashboards and…
Lionsgate has named Kathleen Grace as its first chief AI officer to lead the studio’s strategy for leveraging new generative AI technology in filmmaking. Grace comes to the Hollywood studio after serving as chief strategy officer at Vermillio, an AI platform built to license and protect IP and peoples’ likeness and personas. In her role,…
(Bloomberg/Natalie Lung) — Airbnb Inc. has hired a former Meta Platforms Inc. executive as its new chief technology officer, as the short-term rental company is investing to include more artificial intelligence and personalization elements into its service this year. Ahmad Al-Dahle, who most recently led generative AI at Meta and the team behind its Llama…
