Your Customer Journey Map Needs a Rewrite (Or a Bonfire)

Your Customer Journey Map Needs a Rewrite (Or a Bonfire)

The Gist Digital behavior is expanding, not replacing. Customers are layering search, social, video and AI into a single journey rather than abandoning one channel for another. The customer journey is now multi-entry and non-linear. People move fluidly across platforms based on intent, not sequence, making traditional funnel models less relevant. AI is reshaping expectations,…