Why simply adding AI tools is failing to deliver productivity

Why simply adding AI tools is failing to deliver productivity

A new Top Employers Institute report highlights a glaring disconnect: 96% of senior leaders expect AI to boost performance, yet nearly half of the workforce doesn’t understand how to use it effectively. As AI rapidly advances, this widening gap between executive expectation and workplace reality poses a critical risk. Designing Work for the Age of…

RingCentral: Agentic AI is happening now and it’s adding value

RingCentral: Agentic AI is happening now and it’s adding value

Over the past year there have been plenty of media reports discussing artificial intelligence failures and highlighting the negative aspects of it. I’m of the belief that AI will eventually be infused into every aspect of our lives and change the way we work, live and learn. This is similar to the impact the internet…

Scaling AI starts with redesigning work, not adding tools

Scaling AI starts with redesigning work, not adding tools

There is a narrative circulating in many organisations at the moment and on the surface it sounds positive. People feel more productive because they are experimenting with AI assistants, drafting content more quickly, analysing information faster and automating tasks previously done manually. In conversation, individuals often speak with genuine enthusiasm and report experiencing meaningful benefits…