Zoom introduces new AI features to automate meetings, calls, and business workflows

Key features and capabilities

The new updates include custom and prebuilt AI agents that organisations can deploy without coding. These AI agents can automate routine activities such as drafting emails, retrieving insights, scheduling follow-ups, and triggering workflows across business tools.

Zoom is also expanding its AI Companion assistant, introducing AI Companion 3.0 across Zoom Workplace and other services. The upgraded assistant can connect conversations, enterprise data, and applications to deliver insights and automate tasks. Businesses will also be able to build custom AI agents that integrate with third-party platforms such as Salesforce, Slack, and ServiceNow.

Another key addition is a set of AI-powered productivity tools, including Zoom AI Docs, AI Sheets, and AI Slides. These tools will allow teams to convert meeting conversations into documents, spreadsheets, and presentations in real time without switching applications.

Zoom is also introducing updates to Zoom Phone, including Zoom Phone Mobile, which enables users to make business calls from their mobile dialer while still accessing AI-powered features such as automated call summaries and follow-up actions. The company is also adding SMS support for its virtual AI receptionist.